In this modern society, good service is hard to find. Thankfully, there are still companies like HLJ that care for their customers.
For those of you who frequent DC, you’d may have read my post featuring the pic above. For the benefit of those who haven’t, the story goes like so:
About a week and a half ago, Disappointment filled my heart when I received my Megahouse/AlphaXOmega figure of Kallen Kouzuki. Long time fans would know that I’m a crazy Kallen Fanboy and was really looking forward to this figure. I mean, this is such an awesome figure in SO MANY ways.
But I digress and the review will be coming later.
The disappointment above came from the fact that the figure, although MINT IN SEALED BOX, was missing her Bunny Ear Accessory. Since the accessory is important to the figure, I asked HLJ about this and received this response:
We’re very sorry to hear about this problem – we’ll contact MegaHouse to try to get replacement ears for you.
Since this is the first time something like this has happened I didn’t know what to do or what HLJ was going to do. So, I decided to give them a few days and just went and started watching one of the most awesome Animes that I have watched in awhile:
Then, the following day, I was pleasantly surprised that an item ‘Megahouse Part’ was shipped to me via SAL.
I for one, couldn’t believe the speed at which this was carried out. Something important that I should mention is that the postage was free of charge as well.
ONE WEEK LATER… and after finishing R.O.D TV, a box arrived at my doorstep.
What a big box. That was my first reaction.
Upon opening the box, I was greeted to the sight of a smaller package in the midst of a bunch of bubble packets.
Retreating to my room, the analysis of the box began. As can be seen above, the box was wrapped with a printed copy of the letter I sent in to HLJ. The entire thing was shrink wrapped.
Bottom of the pack, nothing to report.
Notice the stamp ‘firstname.lastname@example.org’.
The box that was used was evidently meant for some form of Acrylic Paint for Tamiya models.
Time to open the box!
Packing peanuts and… my missing accessory! Tada! I could almost imagine:
Bunny Ear Headband acquired! Character’s Kawaii factor increased by 291 points!!!
But seriously, in conclusion, I can say that I was extremely pleased with the entire affair. Let me sum up everything for you:
Customer Service: Quick and efficient
Shipping Charges: Non existent
Packaging: Extremely well done and the part was overly protected in my opinon
I know that not all online stores have good customer service as can evidenced from the ton of ‘horror stories’ that can be found on forums and the like. So, this whole experience shows that HLJ’s customer service is something that can be commended and deserves to be emulated. Outstanding job guys.